Safaricom Jobs 2017: Reporting Analyst

Job Title Reporting Analyst
Location Nairobi,KE
Organization Name Customer Operations
Department Description
We are pleased to announce the following vacancy in the Customer Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Brief Description
Reporting to the Manager -Reporting,the job holder will be responsible for data extraction, data Integrity checks, reports generation and analysis to support the divisional management decisions.
Detailed Description
·         Generate accurate daily reports as per set timelines;

·         Provide 100% accurate analysis on performance trends;

·         Provide commentary on daily, weekly and monthly performance;

·         Provide and manage efficient feedback mechanisms from users of reports and MIS;

·         Liaise with Call Centre managers and other sections for explanations on trends and changes thereof;

·         Relate Call Centre metrics to other business measure to identify interactions drivers and other useful insights for decision making;

·         In-depth analysis of the focus areas giving insights on performance/process/product improvements;

·         Create innovative reports to support the Division;

·         Ensure all CM reporting requirements are fully met before go-live of new Systems, products, processes & services;

·         Follow up on faster resolution of issues during CM reporting systems downtimes with IT;

·         Consistently interrogate data to confirm accuracy and completeness;

·         Identify any integrity issues/gaps and follow-up for resolution with the relevant teams within the set SLAs;

·         Efficiency in MIS reporting by periodically improving on data retrieval and storage with IT;

·         Liaison with the rest of business to get the necessary data for analytical purposes.

Job Requirements
·         Degree from a recognized university, preferably business degree in Mathematics (operations research), statistics, finance, accounting or Economics. An advanced degree highly preferable;

·         At least 6 years working experience 4 of which should be in a similar role OR 4 years experience in telecommunication industry 2 of which should be on a similar role.

·         Good experience in creating advanced presentations using MS power point.

·         Good experience in other MS office tools particularly advanced Excel and any other data analytical tools;

·         Detail oriented and able to ensure the highest level of accuracy in data mining, analysis and feedback;

·         Strong System savvy and willing to try new ideas and problem solving approaches;

·         Strong analytical skills with a strong capability to develop and analyze complex data sets and understand their significance to customer care;

·         Good interpersonal skills and ability to work in a team.

Additional Details
How To Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
End Date 02-Oct-2017

Leave a Reply

Your email address will not be published. Required fields are marked *